Technical Customer Care Specialist (f/m/d)
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Technical Customer Care Specialist (f/m/d)
<body> <h1>Technical Customer Care Specialist (f/m/d)</h1> <h2>DAVID Systems GmbH, München / Berlin</h2> <p> Being a partner for our customers, our mission is to make their products, programs and content the best! Do you want to take part in the digital transformation of the media industry? Are you interested in promoting professional software and services that enable our radio clients worldwide to be highly successful? To strengthen our Customer eXperience Group (CXG) at our Munich headquarters or our Berlin office we are looking for a Technical Customer Care Specialist (f/m/d) You will take part in a team striving to constantly enable the value of our enterprise software and services dedicated to the success of the radio industry. You will develop long-term and exceptional customer relationships by delivering superior quality results on time and within scope. Your tasks include: Care for constantly improving customer experiences and relationships Live the journey of resolving customer issues from start to closure Reproduce and document bugs, feature requests and deliver solutions Gain and share knowledge Recommend product/process/service improvements Specify, build or maintain some of DAVID's business tools for you, your colleagues and the customer satisfaction Your profile: Completed studies in the field of media technology/computer science or equivalence Successful working experience as Support or IT Specialist (f/m/d) in a software company or in a media organization Knowledgeable about network and SQL databases, Windows Server, IIS, Active Directory, virtualization and cloud technologies Comfortable with complex technical system environments and strong customer orientation Experienced as a team player (f/m/d) within an agile environment Excellent written and verbal communication capabilities in German or English; minimal German required; French is a plus Experience with media production and radio software is a plus Willingness to travel on an irregular basis We offer you: A strong and trustful relationship with casual customers and partners The possibility to learn and grow your capabilities in the booming audio space To develop your autonomy and collaboration opportunities in an agile environment Flexible working hours and a good work-life-balance An international culture and a lot of cool events A leading company in the radio industry for over 25 years, privately owned with flat hierarchies A modern business location in the heart of Munich or Berlin: easy access by public transport or bicycle Interested? Reach out at join@davidsystems.com to start the application journey. About DAVID Systems: Founded in 1991, DAVID Systems is an enterprise software company renowned for its open, customizable and scalable software for rich media workflows. The company is headquartered in Munich, Germany, with offices in Berlin and Washington, D.C. Our products and services are deployed in some of the largest and most innovative radio stations and media companies worldwide, including the German ARD, the Swiss SRG, RTL102.5 in Italy, France Médias Monde, NPR in the USA and NRK and P4 in Scandinavia. DAVID Systems GmbH | Erika-Mann-Str. 67 | 80636 Munich, Germany Phone +49 (89) 540 139 0 | Fax +49 (89) 540 139 50 | join@davidsystems.com | www.davidsystems.com </p> </body>